Office 3, Level 4/303 Adelaide St, Brisbane City QLD 4000

Phone: 1300 342 926

We’re open Monday – Friday, 9 a.m. – 4:30 p.m.

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Phone Case Shop?

If you’re collecting your case in-store from Brisbane, Sydney or Melbourne then there’s no additional charge. 

For online orders with AusPost shipping the following rates apply:

AusPost Express (2-3 Days) $9
AusPost Standard (3-6 Days) $7.50

All phone cases will be send out as soon as we can – we want your case in hand and on your phone quick-smart! This means we’ll send your phone case our same or next business day provided orders are placed by 3pm.

for more info on Shipping visit out Shipping Page

Which payment methods are accepted Phone Case Shop?

We accept all major credit cards!

In-store payment via eftpos / credit card, bank transfer and cash.

Online payment are: PayPal. Credit Card, ZipPay, Bank Transfer and Pay I.D.

Rest assured Phone Case Shop can take your payment! (only once you’ve found a case!)

How long will delivery take?

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Is Phone Case Shop Secured and Trusted?

Absolutely, 100% Yes! We take pride in offering our customers a secure shopping experience both in-store and online. Our Website is protected by a SSL – Secure Socket Layer. This ensures your online experience is trusted and secure. Phone Case Shop has helped thousands of Australians just like you protect you device.

What exactly happens after ordering?

Sit back relax and don’t drop your device! Dont worry, it won’t be long until your new phone case arrives. We will keep you up-to date with Australia Post Shipping Notifications so you know exactly where your package is at all times. 

These cases, are they Authentic / Legit?

Absolutely! We’ve partnered with the best brands in phone case protection to bring you cases that actually work! In-store you will find Otterbox phone cases, LifeProof cases, EFM D30 Cases, ClearSkin Case, Pelican Cases, Gear4 cases and much more. No fakes, No BS. 

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